We are committed to safeguarding your privacy and confidentiality; in this policy we explain how we will treat your personal information.
Who we are
Cranberry Card Company Limited
Company Registration Number: 10180967
Company Registered Address:
3 Chapel Road, Llanharan, Pontyclun, Mid Glamorgan, United Kingdom, CF72 9QA
When do we collect and store your personal data?
Cranberry Card Company Ltd collects the necessary information such as name, telephone number, mailing address, e-mail address, credit card information, billing information, IP address, etc. to ensure secure ordering process.
We may collect, store on our website and database and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website or emailing through our website;
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(f) information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address);
(g) information that you post to our website for publication on our website.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
How do we use your personal data?
We use this information to identify our customers. We use your e-mail address to notify you of any promotions, order information and important informational updates we might have. We also keep track of the pages that you visit to help us provide a more personalised browsing experience. Personal information submitted to us through our website, verbally and via third party sales platforms - including and not limited to Amazon, Etsy, eBay will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
(a) administer our website and business; (b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our website.
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Cranberry Card Company use Website Analysis Software to track our website visitors. The information we obtain from the Website Analysis Software is strictly for internal use to aid us in providing better services to our customers.
How long do we store your personal data for?
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose. We will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Do we share personal data?
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary. We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
What are your rights regarding the processing of your personal data?
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
You may withdraw your consent at any time by emailing firstname.lastname@example.org.
Please read the information provided at www.knowyourprivacyrights.org
How do we secure data?
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data.
For you to make transactions through our website, you need to be at least 18 years of age. However, this does not mean that we restrict our services to visitors above 18 years of age. If you are under 18 years of age, you need to contact us either via e-mail or phone to place any order. We may need your parental permissions to setup our services with you.
A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits). They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies are used by websites to save user preferences between visits.
Types of Cookies
Category 1 - Strictly Necessary Cookies
- These cookies are essential to using the website. Without these cookies services you have asked for cannot be provided and the website will not function.
Category 2 - Performance Cookies
- These cookies are used for Web analytics, Ad response rates and Affiliate tracking. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3 - Functionality Cookies
- These cookies are used for things such as remembering settings a user has applied to a website such as layout, font size, preferences, colours etc. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4 - Targeting or Advertising Cookies
- Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user.
Cookies Used on this Website
Session cookies expire when you close your browser. Persistent cookies have a lifetime set by the website and will retain information that can be used when you reopen a website in the future.
1st Party Cookies are set by the website you are visiting. 3rd Party Cookies are set from content displayed on the website from other websites. This can be from advertising or sharing tools such as Facebook, Twitter, or Google+.
Contacting the Regulator
If you feel that your personal data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling 0303 123 1113. Or go online to ico.org.uk/concerns.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
Last updated 29th October 2020